Cancellation & Refund Policy

Last updated: 4 October 2026

This policy explains how cancellation and refunds work for Marketing Guppy subscriptions. It forms part of our Terms & Conditions. It does not affect any rights you have under applicable law that cannot be excluded.

1. Free trial

The free trial lasts 14 days from your first campaign going live and includes 1,000 personalised page views in total, with the features of the Grow plan on one verified website.

No card is needed and the trial never turns into a paid subscription automatically. When it ends, visitors see your original website until you choose a paid plan.

2. Monthly subscriptions

You can cancel future renewal at any time from Billing & usage or by contacting us.

Your plan stays active until the end of the monthly period you have already paid for. It then ends and does not renew.

3. Annual subscriptions

Annual plans are charged once, upfront, for 12 months.

You can cancel future renewal at any time. Your plan stays active until the end of the annual period you have already paid for. During that time your included personalised page views keep replenishing each subscription month.

4. Refunds

We don't offer a voluntary refund window for new subscriptions, and we don't routinely refund subscription charges, unused time or unused page views. Unused included page views don't roll over.

If you believe you were charged in error, or the Service suffered a material failure, contact us. We review each case individually, taking into account your rights under applicable law and our payment provider's obligations.

5. How to contact us

For cancellation help, billing questions or refund requests, email info@marketingguppy.com.